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(CityRegions.Com, October 30, 2018 ) The Salvation Army Harbor Light Center selects NextStep Solutions from a field of over 15 behavioral health EMR candidates to manage their behavioral health and substance abuse program needs. The Harbor Light Center is dedicated to helping people get their whole lives back.
“Our goal is to move the lives of our consumers forward, to develop our staff. NextStep Solutions has demonstrated that their system is forward thinking. That is a focal point of Harbor Light Center, and NextStep Solutions aligns with that goal” says Major Kendall Matthews, Executive Director, Salvation Army – Midwest.
The Salvation Army Harbor Light Center provides services that transform their consumers’ lives. One such consumer, Victor, had been using drugs for decades. In coming to the Harbor Light Center, he takes his life back by taking the proper steps to recovery. He’s able to change people, places and things in his life for the better. And Harbor Light Center provides programs that help educationally, socially and recreationally to support Victor and people just like him. Victor wanted his whole life to change, and the Salvation Army was here for him. He was so interested in the Army, that he became a member of the Church, sings in the choir, and has become an ambassador for those who are up and coming in recovery.
In selecting NextStep Solutions, the Salvation Army noted that compliance was a huge factor in vetting other organizations’ capabilities to partner with them. NextStep Solutions system allows Salvation Army to demonstrate a high standard of programming and services; the compliance targets are built into the system and it will hold the Salvation Army team accountable for hitting those targets, just by the way it’s designed.
“The Salvation Army had two huge challenges in accuracy and accountability because we’re migrating from a paper model. Inherent in a paper model system is the potential for human error. With NextStep Solutions, we’re switching to a system that can have required targets, ask the right questions, and keep the Salvation Army compliant. With accountability, a comprehensive auditing process built right in to the software, and transparency on services being rendered, we can demonstrate that our consumers are improving. This outcome based model really helps make a difference in our consumers’ lives – and the system can demonstrate that transformation” says E. Alicia Hoskins, MSM, Director of Quality Assurance
“Because NextStep Solutions is so user-friendly, switching from paper to an EMR will not be a shock to the culture within the Salvation Army. Since our team is comprised of a diverse group of people – some who are and some who are not tech savvy – the ease of use was a key consideration. The software is compliant, forward thinking and includes critical reminder steps that keep the outcomes provable. “
“What attracted me to NextStep, from the first call, it was clear that the staff is knowledgeable, professional, transparent, and understands the field and the needs of the potential and current customers. We asked very specific questions, required references, and dove into their background and relationships with other customers. They were very open and receptive to that.” Ms. Hoskins adds.
“We can demonstrate the highest level of service to our customers. There was a lot of negotiation to allow us to be where we are today. Both sides worked diligently to get this done. We hope we can be a model for other Salvation Army units across the United States.” Maj. Matthews stated.
About the Salvation Army – Central Territory:
We are the United States Central Territory, which serves communities in 11 Midwestern States – Michigan, Wisconsin, Minnesota, North & South Dakota, Nebraska, Kansas, Missouri, Illinois, Iowa and Indiana. We’re one of four territories in the U.S. and part of an International organization, headquartered in London. The other U.S. territories are: West, South and East.
NextStep Solutions, Inc. is a behavioral health software solution company based in Auburn Hills, MI. NextStep Solutions software is modular behavioral health software built around the organizations that use it. From residential behavioral health facilities, to outpatient and mobile behavioral health clinics, NextStep Solutions (www.nextstepsolutionsinc.com) provides clinical management, billing, and reporting software for organizations devoted to delivering behavioral health care. NextStep is Meaningful Use Certified, HIPAA/Hi-Tech Compliant, Cloud-based and can be integrated with State Reporting Systems.
The Salvation Army Harbor Light Center
E. Alicia Hoskins, MSM